Privacy Policy

1. Which data is covered by this Privacy Policy?

All personal data is covered by this Privacy Policy. This includes all information that makes you personally identifiable, in particular your name, address, postal address, delivery address, telephone number and e-mail address.

2. Who is responsible for the prudent handling of your data?

The party responsible for the data processing is Ebnat AG in Ebnat-Kappel, Switzerland. 

3. When does Ebnat AG use and process personal data?

We know that the prudent handling of your personal data is of great importance to you. Therefore, data protection has a high priority at Ebnat AG. We unreservedly adhere to the strict regulations of the Austrian Data Protection Act.

For the storage, processing and use of personal data and information, we not only comply with the Swiss data regulations, but also with the provisions of the European General Data Protection Regulation. Generally, you can visit the website of Ebnat AG without leaving personal data. However, in some cases we require such data from you, namely:

  • When you contact us
  • When you place an order
  • When you tell us business-related information or make a complaint
  • When you register with us and use the secure area as a registered customer
  • When you subscribe to or unsubscribe from our newsletter

When you subscribe to our newsletter, your e-mail address will be stored for our own promotional purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

We use your personal data in particular to conduct our business and to prevent any misuse of our website. Furthermore, provided you give us your explicit consent, we will keep you informed about the services and news of Ebnat AG. In order to enable us to contact you more quickly than by post, we ask you to tell us your e-mail address.  

4. What does Ebnat AG do with your personal data?

We store your personal data for processing your orders as efficiently as possible.

You have the right of access to the data we store about you free of charge and, where applicable, the right of rectification, blocking and erasure of this data.

If you have any questions regarding the collection, processing and use of your personal data, please contact us by e-mail at the following address:

Furthermore, you can request information on the way we use your personal data at any time.

5. How does Ebnat AG protect your personal data?

Once you have registered with Ebnat AG and logged in with your password, your personal data is transferred to us. To ensure that your data does not fall into the wrong hands, we encrypt it using the SSL (secure socket layer) procedure. Currently, this is the most prevalent and secure data transfer method on the Internet. By default, Ebnat AG uses this procedure as soon as sensitive data is transferred. The icon of a closed padlock in the bottom status bar of your browser indicates that data is transferred in encrypted form.

Ebnat AG implements various other safety measures to protect the personal data of its customers. In connection with these safety measures, we occasionally request that you verify your identity before we show you any personal data. This includes, for example, access to your customer account, which is only possible by entering a password.

 6. Does Ebnat AG use cookies?

In order to make visits to our website appealing and facilitate the use of certain functions, we use cookies on various pages. These are small text files that are stored on your terminal. Some of the cookies we use are deleted again once the browser session has ended, i.e. once you have closed your browser (so-called session cookies). Other cookies remain on your terminal, allowing us or our partner companies to recognise your browser the next time you visit our website (persistent cookies). Furthermore, this website uses Google Analytics, a web analytics service offered by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and make it possible to analyse your use of the website. The information produced by the cookie concerning your use of this website is generally transmitted to Google servers in the United States and stored there. If the IP anonymisation is activated on this website, your IP address is first abbreviated by Google within EU member states and other countries, which are contracting parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports of the website activities and to provide further services related to the use of the website and the Internet to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google.

You can set your browser to send you a notification whenever a cookie is to be set, so that you can decide in each case whether to accept the cookie, or whether to decline cookies in specific cases or in general. If you do not accept cookies, you may not be able to utilise the full range of functions our website offers.

Furthermore, you can prevent the transmission of the data related to your use of the website, which has been generated by the cookie, (incl. your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:

7. How does Ebnat AG handle anonymised data?

When you visit our Ebnat AG online shop, our server may also store information on this access (date, time, page viewed). This data is not personal data, but anonymised data. We analyse this data solely for statistical purposes.

8. When will your data be deleted?

The legislator has imposed a number of obligations and deadlines regarding the storage of data. Once a 10-year period has expired, the respective data is deleted routinely.


Ebnat-Kappel, 21/05/2018